Privacy Policy

Last Updated: 28 April 2025

Welcome to Woven Wellness and Acupuncture ("Woven Wellness", "we", "us" or "our").

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.wovenwellness.co.nz) or interact with us through our services and social media platforms. We are committed to handling your data in accordance with New Zealand’s Privacy Act 2020 and other applicable privacy laws.

If you have any questions, you can reach us at becky@wovenwellness.co.nz.

2. Our Role in Protecting Your Privacy

As the provider of services through this website, we are responsible for deciding how your information is collected, used, and protected.

Your role:

  • Please read this Privacy Policy carefully.
  • Only provide us with information that you have the right to share.

3. When and How We Collect Information

We may collect personal information when you:

  • Visit our website or social media pages
  • Book a treatment or consultation
  • Sign up for our newsletter or mailing list
  • Contact us via forms, email, or direct messages
  • Participate in promotions, giveaways, or surveys
  • Engage with us through cookies or similar tracking technologies

4. What Information We May Collect

Depending on how you interact with us, we may collect:
  • Your name and contact details (email, phone number, address)
  • Health information relevant to treatment (with your consent)
  • Payment information (processed securely via third-party providers)
  • Your preferences, feedback, and communication history
  • Technical data (such as IP address, device type, browser)
We never sell or rent your personal information.

5. How We Use Your Information

We use your information to:
  • Provide and manage our services
  • Communicate with you about your appointments, bookings, or inquiries
  • Improve your experience on our website
  • Send you updates, newsletters, or promotions (only if you opt-in)
  • Meet legal and regulatory requirements
  • Maintain the security of our systems and data
You can opt out of marketing communications at any time.

6. Sharing Your Information

We may share your information:
  • With trusted service providers (e.g., Cliniko for bookings, email marketing platforms)
  • When legally required (e.g., in response to a lawful request)
  • With your consent
All third parties we work with are required to handle your information securely and confidentially.

7. Cookies and Analytics

We use cookies and tracking technologies (like Google Analytics) to better understand how visitors use our website.
Cookies help us improve your experience but are optional. You can adjust your browser settings to decline cookies if you prefer.

8. Your Rights

You have the right to:
  • Access your personal information
  • Request corrections to your information
  • Withdraw consent for marketing communications
  • Request the deletion of your information (subject to legal obligations)
To exercise any of these rights, please contact becky@wovenwellness.co.nz

9. Protecting Your Information

We take reasonable steps to safeguard your data, including:
  • Using secure servers and trusted third-party platforms
  • Restricting access to your information to authorised personnel only
  • Never storing your payment details directly
However, no method of online transmission is 100% secure, and we encourage you to also take steps to protect your information.

10. How Long We Keep Your Information

We keep your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. When your information is no longer needed, it will be securely deleted or anonymised.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations.
The most current version will always be posted on our website, along with the "Last Updated" date at the top.

12. Governing Law

This Privacy Policy is governed by the laws of New Zealand.

Thank you for trusting Woven Wellness and Acupuncture.

Your privacy and well-being are always at the heart of what we do.